Privacy policy

At Oud Chamber, your privacy is important to us. We are committed to protecting the personal information you share with us and using it responsibly. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

  • Personal details you provide when placing an order (e.g., name, email, shipping address, phone number).

  • Payment information, processed securely through our trusted payment providers.

  • Information about your visits to our website (e.g., IP address, browser type) to help improve your experience.

How We Use Your Information

  • To process and fulfil your orders efficiently.

  • To communicate with you about your order, updates, or promotions you have opted into.

  • To improve our website, products, and services.

Sharing Your Information
We do not sell, rent, or trade your personal information. Your data may be shared only with trusted third parties necessary for fulfilling your order, such as shipping providers or payment processors.

Data Security
We take your privacy seriously and implement appropriate measures to protect your personal information. While no method of transmission over the internet can be guaranteed to be 100% secure, we strive to use the best practices to safeguard your data.

Your Rights
You can request access to, correction, or deletion of your personal information at any time by contacting us at customersupp.oudchamber25@gmail.com.

Cookies & Tracking
Our website may use cookies to enhance your browsing experience. These are small files stored on your device that help us understand how you use our site and tailor it to your preferences.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back periodically.

Thank you for trusting Oud Chamber LTD. Your privacy matters, and we are committed to protecting it while providing you with the finest pure oud oils.

Returns policy

At Oud Chamber, we take great pride in offering only the highest quality, pure oud oils. Due to the nature of our products, we are unable to accept returns or offer refunds once an order has been shipped. This is because each oil is prepared with care and cannot be resold once it has left our facility.

We understand that this may be different from other products you’ve purchased online, and we want you to feel confident before making your order. That’s why we provide detailed descriptions of each oud oil, including notes, origin, and recommended usage, to help you make an informed choice.

If your order arrives damaged or there is an error on our part, please contact us at customersupp.oudchamber25@gmail.com and we will be happy to resolve the issue.

Thank you for understanding, and for supporting our commitment to offering only the purest, most authentic oud oils.

Terms of Service

By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

Products
We specialize in selling 100% pure oud oils. Due to the unique nature of these products, the fragrance and colour may vary slightly between batches. All products are carefully crafted and authentic.

Orders
By placing an order on our website, you confirm that you are legally capable of entering into a binding contract. We reserve the right to refuse or cancel any order for any reason, including errors in product information or pricing.

Payment
All payments are processed securely through our trusted payment providers. You agree to provide current, complete, and accurate payment information for all purchases.

Shipping
We ship to the addresses you provide at checkout. While we strive to deliver on time, delivery dates are estimates and not guaranteed. Please ensure your address is accurate to avoid delays.

Intellectual Property
All content on this website, including text, images (with the exception of stock images), and branding, is the property of Oud Chamber Ltd and is protected by copyright and other intellectual property laws. You may not use or reproduce any content without our express written permission.

Limitation of Liability
To the fullest extent permitted by law, Oud Chamber Ltd is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.

Governing Law
These Terms of Service are governed by the laws of The United Kingdom, and any disputes will be subject to the jurisdiction of its courts.

Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page, so please review periodically.

International orders may be subject to import VAT, customs charges, and postal handling fees upon arrival. These charges are set by your local authorities and are payable by the recipient. We do not collect or control these fees.

Thank you for choosing Oud Chamber Ltd. By using our website, you agree to these terms and support our mission to provide the finest pure oud oils.

International Shipping Notice

We ship all international orders via Royal Mail International Tracked or DPD Air Classic.

Important Information for International Customers:

  • Import Duties & Taxes: Import duties, taxes, and other customs fees may apply in your country. These are paid by the recipient and are calculated by your local customs authority based on the declared value of the goods.

  • Customs Declarations: Each package includes a customs declaration detailing the contents and value of your order. This is required by law and helps ensure smooth delivery.

  • Delivery Times: While Royal Mail provides estimated delivery times, customs processing may cause delays beyond our control.

  • Tracking: You will receive a tracking number once your order has shipped, allowing you to monitor your package’s journey.

We recommend checking your local customs regulations before placing your order to avoid unexpected charges.

Thank you for choosing Oud Chamber.